This online shop deals with the brand themselves or their direct distributors. We handle the sale and they handle the order, meaning they are the one shipping the product to you. So shipping & returns condtions varies. if you ordered from more than one vendor you will receive your products in a separate parcel since they are being shipped from different locations. (eg: if you order 1 MeLuna and 1 Miacup you will receive 2 parcels, one from Germany and one from South Africa)
You will find all the shipping information on each product page under the tab "Shipping". All the exchange/return/refund/warranty information on each product page under the tab "Warranty"
Check your Order Status
A few seconds after your purchase you will receive an email with your order details. You can check your order status at any time. You will find your billing/shipping details, item purchased, and all information concerning the shipment of your order such as tracking number, delays and contact info.
You can send an email thru this contact form if you have any questions about a product, technical problems, personal questions etc...I'll get back to you within 24h.